Privacy Policy

If you contact us through the form on this site, we receive what you choose to send: your name, company, email address, phone number, and your description of the problem you'd like solved.

If you become a client, we hold the information needed to run the engagement and bill for it — contact details, correspondence, project records, invoices, and payment history.

We do not sell information, and we do not use this site to build advertising profiles.

We use what you send to respond to your enquiry, understand the problem you've described, and prepare a recommendation.

For clients, we use it to deliver the work, to invoice and collect payment, and to keep the records a business is required to keep.

Card payments are processed by Stripe, Inc. Your card details go directly to Stripe and are handled under Stripe's own privacy policy and security standards.

We never receive or store your full card number. What we keep is the record of the transaction — the amount, the date, what it was for, and enough of a reference to reconcile it against an invoice.

Stripe may also use information about the payment to detect and prevent fraud, as described in its own policy.

We use a small number of service providers to run the business, and they process information only to deliver their service to us:

Building a system usually means access to real data — customer records, documents, or an existing database. We treat that as your confidential information, use it only to do the work you've asked for, and hold it no longer than the engagement needs.

We don't use client data to train AI models. Where a solution we build uses an AI provider, we tell you which one and what it processes before it goes anywhere near live data.

We keep enquiries for as long as they're relevant to an active or prospective engagement.

Client and billing records are kept for as long as the relationship lasts, and afterwards for the period tax and accounting rules require.

You can ask what we hold about you, ask for a copy, ask us to correct it, or ask us to delete it. Email samuel@finework.ai and we'll action it within 2 business days.

Deletion has limits: we can't delete records we're required to keep for tax or accounting purposes, and we'll tell you if that applies.

This marketing site sets no cookies. There is no advertising or analytics tracking on it.

The client application keeps your sign-in session in your browser's local storage, which is what keeps you signed in between visits. Clearing it signs you out.

Our Terms of Service and Refund & Cancellation Policy cover the commercial side of working with us.