Refund & Cancellation Policy

Recurring services — retainers, hosting, monitoring, support, and anything else billed on an interval — are charged in advance for each billing period and renew automatically until you cancel.

You can cancel at any time, for any reason. Email us and we'll cancel the subscription within one business day of receiving your request. We'll confirm in writing once it's done.

Cancelling stops all future charges. The service continues to the end of the period you've already paid for, and that period is not refunded. There is no cancellation fee and no notice period.

Project work is quoted in advance and billed by invoice, either in full or in stages agreed before we start.

Anything you've paid for that we haven't started is refunded in full, on request, no questions asked.

Once a stage of work has begun, the amount covering that stage is non-refundable — it pays for time already spent. If you stop a project mid-stage, we'll invoice only the work completed to that point and refund the balance.

If a deliverable doesn't do what we agreed it would do, tell us. We'll fix it at our own cost — that's part of the engagement, not an extra.

If we can't put it right, we'll agree a fair refund of the amount covering the work in question rather than leave you with something that doesn't work.

If you've been charged twice, charged the wrong amount, or charged after cancelling, that's our error and we refund it in full. Tell us and we'll correct it — you don't need to invoke this policy to get a billing mistake fixed.

Approved refunds go back to the original payment method through Stripe, our payment processor. Card refunds typically reach your statement within 10 business days, depending on your bank.

Refunds are issued in US dollars (USD). We don't charge a processing fee on a refund.

Email samuel@finework.ai from the address associated with your account, or reply to any invoice or receipt we've sent you. Tell us what you'd like cancelled or refunded — you don't need a form or a reference number.

This policy sits alongside our Terms of Service. Where a signed proposal or statement of work sets different terms for a specific engagement, that agreement takes precedence.